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privacy policy

Start your international education journey with EduStep Global!

privacy policy

EduStep Pty Ltd (ABN 88 667 979 740) is committed to protecting the privacy and personal information of its users. This Privacy Policy explains how EduStep collects, uses, and discloses personal information when you use our website and avail yourself of our admission services, migration services, RPL (Recognition of Prior Learning), aged care, disability, and first aid course training. We are dedicated to safeguarding your privacy and ensuring that your personal information is handled securely and in accordance with applicable laws and regulations.

Collection of Personal Information

We may collect personal information about you through various channels, including directly from you or from third parties. The personal information we may collect includes:

  • Your name

  • Contact information, including email address, mailing address, and telephone numbers

  • Date of birth

  • Gender

  • Nationality

  • Educational qualifications and previous work experience

  • Information about the courses or services you are interested in or have inquired about

  • Any additional information necessary to deliver the requested services and respond to your inquiries

We may collect this information when you:

  1. Submit an inquiry or request for services through our website; (b) Communicate with us via email, phone, or in person; (c) Provide us with information through social media platforms or other permission-based marketing sites.

Use of Personal Information

EduStep may use and disclose your personal information for the following purposes:

  • Providing admission services, migration services, RPL, aged care, disability, and first aid course training

  • Responding to your inquiries and fulfilling your requests for services

  • Processing payments for the services provided

  • Conducting research and analysis to optimise our website, improve our services, and develop marketing strategies

  • Complying with legal obligations, resolving disputes, and enforcing agreements with third parties

  • Marketing our products and services, subject to your consent

  • Any other purpose disclosed to you at the time of collection or as required by law

 

Disclosure of Personal Information

We may disclose personal information for the purposes described in this Privacy Policy to the following entities:

  • Our employees and authorised representatives

  • Third-party suppliers or service providers who assist us in delivering our services, such as educational institutions, migration agents, trainers, mailing and distribution providers, and technology service providers

  • Our professional advisers, including accountants, lawyers, and auditors

  • Payment systems operators, such as banks or merchants receiving payments

  • Relevant government agencies, regulatory bodies, or law enforcement agencies as required, authorised, or permitted by law

  • Any individual or entity to whom our business or assets (or any part of them) may be transferred, in the event of a merger, acquisition, or change in ownership

Security of Personal Information

EduStep takes reasonable measures to protect your personal information from loss, unauthorised access, disclosure, misuse, or alteration. We implement physical, electronic, and administrative safeguards to ensure the security and confidentiality of the information we collect and store.

Despite our efforts to secure your personal information, we cannot guarantee the absolute security of data transmitted through our website or other electronic means. You are responsible for maintaining the confidentiality of your login details and passwords.

Accessing and Correcting Personal Information

You have the right to access, correct, or update your personal information held by EduStep at any time. If you would like to review, modify, or delete your personal information, please contact us using the details provided below. We may require you to verify your identity before fulfilling your request, and in certain circumstances, we may be unable to provide access or make the requested changes if they would infringe upon the privacy rights of others or violate legal requirements.

Retention of Personal Information

EduStep retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will take reasonable steps to securely destroy or de-identify personal information that is no longer needed for its intended purpose.

Changes to the Privacy Policy

EduStep reserves the right to modify or update this Privacy Policy at any time, without prior notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy and handle your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following details:

EduStep Pty Ltd Email: info@edustep.au

Phone: +61 2 8411 3151

Address: 262 Peats Ferry Road, Hornsby NSW 2077 Australia

We will endeavour to respond to your inquiries and address any concerns in a timely manner.